Refund policy
At FYPIRL, we want every order and in-store experience to feel seamless. If something isn’t right, our team is here to assist. Please review the following guidelines carefully, as all return and exchange requests are subject to approval and must follow the policies outlined below.
1. Platform-Specific Returns
- In-store purchases must be returned or exchanged in store.
- Online orders must be processed through our online support team.
- Cross-platform returns or exchanges are not accepted.
All requests are reviewed at the discretion of FYPIRL, and we reserve the right to decline requests that do not meet our return policy requirements.
2. In-Store Return & Exchange Policy
- Return or exchange requests must be made within 7 calendar days from the purchase date shown on the receipt.
- The original invoice or receipt must be presented.
- Refunds will only be issued to the original payment method.
- Each item is eligible for only one return or exchange request.
- Exchanges are subject to stock availability.
- Products must be returned unused, unopened, and in their original packaging with all seals intact.
For apparel and fashion-related products:
- Items must be unworn, unwashed, unaltered, unscented, and returned with all original tags attached.
3. Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Change-of-mind purchases
- Opened or used items
- Liquid lip products
- Accessories and hygiene-sensitive products
- Sale or marked non-returnable items
- Products damaged through improper handling or care
The following are not considered product defects:
- Minor color or print variations
- Slight measurement differences
- Minor asymmetry or seam alignment variations
- Loose threads or small inner marks
- Light scratches or minor stains
- Detached buttons that can be easily reattached
4. Allergies & Natural Material Variations
Certain accessories and natural-material products may vary slightly in texture, tone, or size. These variations are natural characteristics and are not considered defects.
If you have allergies or skin sensitivities, we recommend reviewing product material details before purchase. FYPIRL is unable to accept returns related to allergic reactions.
5. Defective Items
We sincerely apologize if you receive a defective item. Please bring the item together with the original receipt within 7 calendar days of purchase. Our team will assess the issue and assist accordingly. Each case is reviewed individually.
6. Cross-Platform Returns
- In-store purchases must be handled in store.
- Online purchases must be returned through our online return process or designated return address.
Contact Us
If you have any questions or require further assistance, please contact our team.
Email:hello@fypirl.com
Thank you for supporting FYPIRL.
